Frequently Asked Questions

Q: What area do you ship to?

A: We currently only ship within the United States.

Q: How long does delivery take?

A: Most orders will arrive within 5-9 business days after processing.

Q: What is your return period?

A: Eligible items can be returned within 30 days of receipt. Please see our refund policy for details.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all items.

Q: How do I contact customer service?

A: Please email support@aurelweave.com. We will respond within 1-2 business days.