Refund policy

Last Updated: August 22, 2026

We want you to love your Aurelweave purchase. If you are not completely satisfied, here’s how returns work.

Eligibility
- Returns accepted within 30 days of delivery
- Items must be unused, unwashed, with original tags attached, and in original packaging
- Final sale items, personalized items, and intimate apparel (if any) are not eligible for return

How to Start a Return
1. Email support@aurelweave.com with your order number and reason for return
2. We will provide a Return Authorization and shipping instructions
3. Ship the item back using a trackable method (customer is responsible for return shipping costs unless the item is defective or we made an error)

Refunds
- Once we receive and inspect the item, we will issue a refund to your original payment method within 10 business days
- Store credit may be offered as an alternative

Exchanges
We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.

Damaged or Defective Items
Contact us within 7 days of delivery with photos. We will cover return shipping and provide a full refund or replacement.

Questions? Email support@aurelweave.com.